cn999 Privacy Policy

This Privacy Policy ("Policy") describes how cn999 ("we", "us", "our") collects, uses, stores, and shares personal information when you use the cn999 online gaming platform at cn999.ws. We recognise that privacy is important to our players, and we are committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. By registering an account on cn999 or continuing to use the platform, you acknowledge that you have read and understood this Policy.

This Policy applies to all users of the cn999 platform, including visitors who browse the website without registering, registered account holders, and players who have completed identity verification. It covers personal data collected through the cn999.ws website, the cn999 mobile browser experience, customer support communications, and any promotional activity conducted by cn999 in relation to its Bangladesh market operations.

By using the cn999 platform, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the cn999 platform and may request account closure by contacting our support team. This Policy should be read alongside cn999's Terms and Conditions, which are available at cn999.ws/terms-conditions.

cn999 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers who assist with identity verification and payment processing. The specific categories of data we collect are set out below.

cn999 uses your personal data only for the specific purposes for which it was collected. We do not use your data for any purpose that is incompatible with the original collection purpose unless we have obtained your explicit consent or are required to do so by law. The purposes for which we process your data are:

• Account creation and management: to set up, maintain, and manage your cn999 account, including authentication, account recovery, and preference management.
• Identity and age verification: to confirm that you are aged 21 or over before you can deposit or withdraw funds, and to comply with our know-your-customer (KYC) obligations.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Platform personalisation: to customise your experience on cn999 based on your game preferences, betting history, and language settings so that the platform feels relevant and familiar to you as a Bangladesh-based player.
• Fraud prevention and security: to detect and prevent fraudulent transactions, bonus abuse, money laundering, identity fraud, and unauthorised access attempts. This processing is essential to protect the integrity of the platform and the funds of all players.
• Responsible gaming compliance: to monitor your gaming activity for signs of problem gambling in accordance with our responsible gaming commitments, and to apply deposit limits, session limits, cooling-off periods, and self-exclusion requests as submitted by you.
• Customer support: to respond to your queries, resolve disputes, process complaints, and maintain a record of communications for quality assurance and audit purposes.

cn999 processes your personal data only where there is a recognised legal basis for doing so. The table below summarises the main processing activities and the legal basis that applies to each:

cn999 does not sell, rent, or trade your personal data. We share your information only in the following circumstances and only to the minimum extent necessary for each purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment processors receive the transaction data necessary to process your deposits and withdrawals. These providers are independently regulated financial service entities and are bound by their own data protection obligations.
• Identity verification providers: third-party KYC service providers receive the identity documents and personal details necessary to complete verification checks. These providers are contractually restricted from using your data for any purpose other than the specific verification service they are performing for cn999.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, and other game studios receive anonymised session identifiers and game-round data necessary to operate the games you play. These providers do not receive your full name, mobile number, or KYC documentation.
• Law enforcement and regulatory authorities: cn999 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful request from a competent authority. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties to whom cn999 discloses personal data are required to maintain appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose beyond that for which it was shared.

cn999 processes all real-money transactions in Bangladeshi Taka (BDT) through trusted local payment gateways. When you make a deposit or request a withdrawal, cn999 receives a transaction confirmation and a partial payment identifier from the payment provider — for example, a masked mobile wallet number. cn999 does not store your complete bKash PIN, Nagad PIN, Rocket PIN, or any payment account password. Full payment credentials are entered directly into the respective payment provider's interface and are never transmitted to or stored on cn999's servers.

Transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations. After this retention period, transaction records are securely deleted or anonymised.

cn999 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players use the site so we can improve it. We use only first-party cookies — we do not use third-party advertising cookies or share cookie data with advertising networks. The types of cookies cn999 uses are:

You can control and manage cookies through your mobile browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may prevent you from accessing your account. Disabling functionality or analytics cookies will not affect your ability to play games or make transactions on cn999.

cn999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to retain it by applicable law. The following retention periods apply:

• Active account data (registration details, KYC documents, game history, transaction records): retained for the full duration of your account being active on cn999, plus a minimum of five years following account closure, to meet financial record-keeping and anti-money laundering requirements.
• Customer support communications: retained for three years from the date of the last interaction, to support dispute resolution and quality assurance reviews.
• Unsuccessful registration attempts or accounts closed for underage access: identity and age data collected during an incomplete registration is deleted within 30 days of the failed or rejected registration attempt. Data related to confirmed underage account closures is retained for five years to support fraud prevention.

When the applicable retention period expires, cn999 will either securely delete your personal data or anonymise it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate statistical analysis without any restriction.

As a cn999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid data rights requests within five business days and will not charge a fee for standard requests:

• Right of access: you may request a copy of the personal data cn999 holds about you. We will provide this in a clear, structured format within five business days of receiving your request.
• Right to rectification: if any personal data cn999 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action valid correction requests within two business days.
• Right to erasure: you may request that cn999 delete your personal data. We will comply with this request where there is no legal obligation requiring us to retain the data. Please note that we are required to retain certain financial and identity records for a minimum of five years following account closure, which limits the scope of erasure requests for active or recently closed accounts.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: you may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to cn999 and which is processed on the basis of your consent or a contractual obligation.
• Right to withdraw consent: where cn999 processes your data on the basis of your consent (for example, for marketing communications or optional personalisation features), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing that took place before your withdrawal.

cn999 may need to verify your identity before processing a data rights request to ensure we are responding to the account holder and not a third party. In complex cases, we may require up to 30 days to fully respond to a data rights request, and we will communicate any such extension to you in advance.

cn999 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption on all data transmissions between your device and cn999's servers, encrypted storage of sensitive account data, access controls that restrict internal staff access to personal data on a strict need-to-know basis, regular security assessments and penetration testing of the platform infrastructure, and automated monitoring systems that detect and respond to suspicious access patterns in real time.

While cn999 takes all reasonable precautions to protect your data, no system connected to the internet can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password for your cn999 account, do not share your login credentials with anyone, and log out of your session when using a shared device. If you suspect your account has been compromised, contact cn999 support immediately.

cn999 is strictly an adults-only platform. The platform is not directed at, marketed to, or designed for use by persons under the age of 21. cn999 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted during registration, and cn999 reserves the right to request additional proof of age at any subsequent point.

The cn999 platform does not contain links to third-party websites or applications. All game content is embedded directly within the cn999 platform environment and is provided by contracted game studios under data-processing agreements. cn999 is not responsible for the data practices of any external website that a user may navigate to independently. If you receive any communication purportedly from cn999 that directs you to a domain other than cn999.ws, treat it as potentially fraudulent and do not click any links or enter any personal information.

cn999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or applicable regulations. When material changes are made to this Policy, cn999 will notify registered players by displaying a prominent notice on the platform and, where possible, by sending a notification to the mobile number associated with your account. The updated Policy will specify the date on which it takes effect.

Your continued use of cn999 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated data practices described therein. If you do not agree with the revised Policy, you should stop using the platform and may request account closure by contacting support. The current version of this Policy is always available at cn999.ws/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or cn999's handling of your personal data, please contact our privacy and support team. All privacy-related inquiries are treated with strict confidentiality and are handled by a dedicated team member.